Store Policies

Shipping

Flat rate shipping is calculated at check out for domestic shipping within the United States. If you need shipping outside of the USA please contact me directly.

Returns

Most of the new, unopened equipment that is purchased with ECG&M can be returned to us within 7 days from date of sale, for a full refund in the form of Store Credit. We ask that you please return the product in the original product packaging along with all included materials (manual, warranty card, all accessories). Store credit never expires and can be used on any of our items. Please note (regarding online purchases) that the buyer will assume all the costs for shipping the unwanted item back to ECG&M (unless defective or incorrect shipment). Please note that ECG&M may refuse or charge up to a 25% restocking fee for any returned item if it is no longer in new condition.

If you believe you've received a defective product, please return it within 7 days. If we determine the unit failed under warranty within 7 days of purchase, we will cover shipping costs within the US to replace the unit for you. For items purchased marked as "used" that malfunction or fail and that haven't been abused or misused, you may return these items within 30 days of purchase for a refund of the purchase price or an in-house credit minus the cost of shipping.

We do not accept returns, under any circumstances, on sealed products, guitars, amplifiers, and other items that may come in contact with ears or mouth due to sanitary concerns.

Privacy

Personal information collected at time of check out may include Name, Address, Email, Phone number. Any personal information that is collected on our site is only used for order fulfillment, contacting you in case we cannot complete the order or for general marketing for our company only. We will never sell or give your personal information to a 3rd party.

Please note if you sign up for the Newsletter Email Marketing you can unsubscribe at any point.

If you have any questions regarding the information collected or anything else feel free to contact me.

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